Privacy Policy

Limitation of Use, Disclosure, and Transfer of Personal Data

Smile undertakes to maintain the confidentiality of your data and to use them only for the purposes described in this privacy notice. We do not share your data with third parties, except in cases where it is necessary for the provision of our services such as: with laboratories, required health studies, subcontracted health personnel to attend you, professional advisors, clinics, hospitals, other providers of dental services, medical insurers, for collection of medical insurance, as well as for the treatment and storage of your data on national or international servers. In all these cases, it’ll be ensured that the third parties with whom your data is shared comply with the appropriate security and privacy measures to protect your data.

Your data will at no time be sold to any company that seeks advertising or profit purposes.

ARCO Rights (Access, Rectification, Cancellation, and Opposition):

For the proper handling of your data, we will take reasonable steps to ensure that they are accurate and up-to-date. You or your legal representative have the right to access your data that we have, as well as to rectify them if they are inaccurate or incomplete, cancel them when you consider that they are not required for any of the purposes indicated in this privacy notice or oppose the treatment of these for specific purposes, as long as this is not contrary to what the competent authorities oblige us to keep.

For, our Patient Experience department will help you achieve this, for which you must send an email or submit a written request in our offices to the email addresses and address that we have indicated in the first paragraph of this document or through our website to initiate the assignment using your electronic signature through your username and password; The password will be required to be of a high-security level for the sensitive information that is treated. To request documentation related to your clinical record can only be done personally and in writing at our home.

The letter indicated in the previous paragraph must contain: Full name and address of the holder, clearly describe the ARCO right you wish to exercise, and accompany it with a valid official document with a photo and signature of the holder that allows you to prove your identity. If you wish to rectify your data, you must indicate the data you wish to modify and provide the documentation that supports your request.

Within a maximum period of 15 business days, SMILE will notify you of the response to your request by the same means you used to submit it. If we require more information from you to resolve your request we will contact you via email requesting the required information, in case within 10 business days we do not receive the requested information from you we will consider your request as not submitted; in case of receiving your information within the indicated period, SMILE will resolve your request within 10 working days from receiving the additional information requested.